Refund policy

Because our photo tiles and canvas prints are made to order using your uploaded image, personalized products cannot be returned or exchanged for change of mind.

Changes and cancellations

Please contact us through our Contact page as soon as possible if you need to change or cancel an order. We can make changes or issue a cancellation only before production begins. Once production has started, the order cannot be changed or canceled.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If it is damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

If we confirm a production error, defect, or shipping damage, we will arrange a replacement or refund at no additional cost.

Uploaded images

Customers are responsible for selecting and uploading the correct image. Results depend on the resolution, crop, brightness, and quality of the supplied file. We may contact you if an image appears unsuitable for printing, but we cannot guarantee that every low-resolution or poorly cropped image will be identified before production.

Refunds

Approved refunds are returned to the original payment method. Your bank or card provider may require additional time to post the refund. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

Questions

For help with an order, use the Contact page and include your order number.

This policy does not limit any rights available to you under applicable law.